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Long Distance Troubleshooting

Verify that you are using the correct access number.
Check your account status. Long distance minutes are valid through your account due date. When you make your renewal payment, your long distance minutes are refreshed starting the day after your due date. If your account is past due, your long distance minutes will not work until your renewal payment is made.

Internet Service Troubleshooting

1. If your ADTConnect.net internet service is new and you've never connected using our service before, call Internet support at (866)774-8250.

2. If your service was working and now is not, check your account status. Internet service is suspended if your account is past due. When your renewal payment is made, service is restored within 2 hours.

How do I set up my email for my ADTConnect.net internet?

Go to ADTConnect.net and click on the Account Mgmt link at the top left of the page. Log in using your primary username and password. If you don't know your primary username or password, call Internet Support.

Where do I go to check my email for my ADTConnect.net account using Webmail?

Go to ADTConnect.net and click on the Check My Email link at the top left of the page.

Did you receive my payment?

Go to the customer portal. Log in to check your recent payments.

What is my account balance?

Go to the customer portal. Log in to check your account balance.