Tag Archives: regain market share

Sprint’s Offer to Customers: Will Pay off all their ETFs, Device Instalment Balances If They Switch

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In a strategy to attract more new customers and regain market share, Sprint has openly announced that it will reimburse the costs for a customer if they make the switch to Sprint The cost coverage will include their Early Termination Fees (ETFs) and any remaining payments regarding equipment instalment plans, regardless of the outstanding amounts customers have to pay.

As per the telecom biggie, customers who are willing to switch will need to trade in their phone to Sprint from their current carrier in case they owe an ETF or EIP balance amount. Post that, customers will need to activate a Sprint device on Sprint Easy Pay, the carrier’s iPhone for Life Plan, Sprint Lease or pay full retail price providing a new line of service, subject to credit approval. Customers also need to successfully fill out an online registration form at the telecom company’s website and upload a bill proving any applicable charges that need to be reimbursed within 60 days of getting their new phone activated.

Sprint will disburse the amount covering the costs of switching through an American Express Reward Card. The telecom giant will also refund the switching costs within 15 days of the customer successfully filling out the online registration and providing a bill that shows the early termination charge or amount due as device balance.

Sprint spokeswoman Kristin Wallace has confirmed and also clarified that the new offer from of the company is a limited-time deal. However, the company has not yet decided on a termination date for said offer.

Sprint is still offering to cut the service bill in half for those customers who switch from companies like AT&T Mobility and Verizon Wireless. Various Sprint executives have also confirmed the fact that when prospective customers from Verizon and AT&T apply for services from Sprint, they often find plans to be quite a bit cheaper than their bills would be if they were just cut in half. Sprint earlier thought of ending that offer way back in January. However, it decided to go on through all of 2015. As such, it is likely that the company does the same for the new offer as well.