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Telephone Communication in Business

Telephone Communication in BusinessIn recent times, the use of the telephone for business communication may have reduced to an extent owing to the advent of the computer as well as the internet. From the business standpoint, specifically, landline telephones still score higher than cellphones when rated on communication satisfaction. A major reason for this is that business networks largely depend upon landline connections so as to establish user identification, have clearer communication that does not get interrupted by low signals, and have a lasting reliability on a reliable device that does not need charging.

Telephone communication may seem more primitive than its new-media counterparts, such as email, texting, and social media, yet its benefits far exceed its limitations. In context of an increasingly impersonal world, we examine how landline telephones that connects people with voice, is still an important business resource. Here are a few reasons why:

Personal and Immediate

Talking to a person over the telephone is the next best way of communicating, after talking with someone face-to-face. For long distance situations where a personal meeting is not possible, a phone call is the best way to get a quick personal response. With other forms of communication such as texting or email, you leave a message and hope for a quick response. In many cases, responses get delayed for some reason and become a source of stress if the business requirement demands a timely action.

Effective

Among the well-known three components of effective communications, body language accounts for 55%, tone of voice for 38% and spoken words for 7%. Voice tone is given its due importance because it gives dimension and emotion to words. Over the telephone, it further increases the effectiveness of the communication as body language cannot be assessed in that case. Yet, certain aspects of body language, such as smiling and walking while talking, tend to come across in a telephonic conversation.

Interactive

The teleconferencing feature in landline telephones is a feature that has crossed the barriers of the traditional two-way communication on a telephone. It brings people together from all over the organization at a fraction of the cost of travel and meeting facilities. Conference calls, when used along with video conferencing, bring the essence of a personal meeting to the communication as presentations are viewed, questions are asked, and answers are discussed among a number of people attending the call.

The above factors and many more are the benefits attached to using telephones in office. These benefits out way those of other channels of communication and help businesses grow.