To provide better security and emergency services to its citizens, the Raleigh-Wake county of North Carolina has opted for the AT&T ESInet™.
Known for its spotless mobile and residential phone service in telecommunications, there is no denying the fact that AT&T’s network is highly regarded throughout the nation. This is the reason why Raleigh-Wake County has chosen AT&T for better security services with a cutting-edge 9-1-1 support network.
With it’s strong network and the best-in-industry mobile and prepaid home phone service, AT&T has been considered as the best option to support Raleigh-Wake for better security and the safety of its communities and populace.
More about the Service
The service from AT&T ESInet™ provides a flawless solution to Raleigh-Wake, ensuring an IP-based 9-1-1 call routing service. The calls are directed to 9-1-1 agencies allowing the people to have a reliable and enhanced emergency response.
The service is also directed towards an improved disaster recovery.
Utilizing the vast mobile and residential phone service network of AT&T, the calls will be routed more sophisticatedly, based on the geographic location of the caller. Advanced communication measures like text messages to 9-1-1 can also be managed and routed by the Public Safety Answering Points (PSAPs) through this advanced service.
The service has been implemented keeping in mind the increased usage of mobile devices as it has been seen that more than 70% of the 9-1-1 emergency calls are done through mobile phones.
This is the reason why the service is adaptable both for the prepaid home phone service and mobile services. In the future, the service will let the PSAPs manage picture or video messages sent to 9-1-1.
Words from the Authorities
RALIEGH-WAKE:
“Raleigh-Wake continues to grow quickly, and we need to be prepared to meet the public safety needs of our increasing population. We see this as an investment in the safety and future of our county,” said Dominick Nutter, the director of the Raleigh-Wake Emergency Communications Center.
“Upgrading our technology with AT&T ESInet was an obvious choice. It’ll increase our ability to handle unexpected call volumes, expand how people interact with 9-1-1 and enable us to quickly and correctly route calls and text messages to the right 9-1-1 agency the first time.” Dominick added.
AT&T:
“We’ve long supported Raleigh-Wake’s public safety needs. And we applaud their decision to future-proof their 9-1-1 infrastructure,” said Jim Bugel, the vice president of AT&T Public Safety Solutions.
“AT&T ESInet will provide Raleigh-Wake’s emergency services with an advanced network to better meet the needs of their citizens, first responders and 9-1-1 call takers today and tomorrow”, he added.
The Benefits
- Utilizing the nationwide safe and highly-secure mobile and residential phone service network of AT&T
- Advanced and geographically diverse network of calling services
- Strong maintenance of services even in case of any disaster
- Fast service, allows the caller to get the access to a 9-1-1 agency in no time
- Automated routing of calls to nearby PSAPs in case of overflowing calls
The Bottom Line
With a huge growth in mobile, TV, IoT, and prepaid home phone service, AT&T is hitting it quite big with its robust network. The collaboration of AT&T with the emergency and safety authorities of Raleigh-Wake increases its quotient of social services. This will help Raleigh-Wake develop a more secure emergency network for the people living within the county.