Complaints Allege Verizon Overcharges New York for Landline Costs

Verizon customers are complaining of overcharges for its landline services. Consumer advocacy group New Network Institute, focussing specifically on benefiting the telephonic customer, is planning to take legal action against Verizon according to the New York reports. The group claims that the carrier has been overcharging its landline customers by $1000 to $1500. Having 2 million Verizon landline customers in New York, it adds up to a billion dollars.

Allege Verizon Overcharges New York

NNI executive director Bruce Kushnick told the post that copper phone services are estimated to be $10 or $20 per month. With additional taxes and add-ons including long distance calling, voicemail, call waiting, call forwarding, unlimited local calling and home wire maintenance and this number can shoot up to $60. Kushnick also stated that call forwarding and call waiting costs Verizon 2 or 3 cents, but customers pay $7.95. Instead of being cheaper home phone service providers, Verizon turned out to be the costlier one.

Also, the NNI claimed that Verizon misguides users and clutches their money for corporate expenses for its fibre optic networks when it should be going towards upholding its homephone services. This news became prominent when New York’s Public Service Commission started to investigate whether Verizon is maintaining its landline services or not. Though the company defends NNI’s claims. “We think Kushnick is wrong on a number of levels but primarily because there is absolutely no factual basis for his allegations,” a Verizon spokesperson told Fortune. “We continue to make significant investments in all our networks-copper, wireless and fibre and we make no apology for doing so.

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