Category Archives: Verizon

Verizon Smart Rewards Program Ending Soon

Verizon Wireless

According to the new buzz going on in the world of telecommunication, Verizon is ending its age-old Smart Rewards program, replacing it with a new one!

Customers that have been using the local phone service provided by Verizon must be well aware of its Smart Rewards program which is going to end soon. In place of this program, the telecom giant has introduced a new program called “Verizon Up”.

The Change of Reward Programs by Verizon

The plan has been utilized by Verizon customers for a long time now and it’s finally time to say goodbye to the reward plan.

As per the plan, customers could collect rewards and use them up through daily deals on vacations, merchandise, and more!

However, with a new rewards program, the cheap phone service provider is putting an end to the Smart Rewards program, and the process has started from 1st August.

From the said date, customers now cannot earn more points under the plan and the accumulated points or rewards can be used up till October 31st.

In this regard, Verizon – the leading local phone service provider in the US – seems to have a plan.

The telecom behemoth says that until the time when the Smart Rewards program is bound to end, that is until 31st October, it is going to introduce some sweepstakes and offers so that the points can be utilized well.

Though it has been seen that the Smart Rewards program by Verizon has never been much liked by customers of its local phone service. The reason behind this is that the offers, sweepstakes, and discounts offered under the program weren’t very beneficial for customers.

Even after collecting a good amount of points, they still had to pay for the merchandise, offers, etc. So, as per most Verizon customers, the Smart Rewards didn’t bring much to them by the cheap phone service provider.

Starting from November 1st, Verizon is introducing the all new rewards program called Verizon Up. The plan is targeted towards offers including concerts, movie tickets, brand new phones, game tickets, and much more!

As per the announcement of the new reward program made by the giant local phone service provider, the program features stores and sellers like Uber, Google Play, Amazon, iTunes, Nike, JetBlue, and more!

It is to be seen whether the new plan is going to take over the old one by Verizon and we’ll get to know more about this on November 1st.

In A Nutshell

The buzz about the new reward program by Verizon has been in telecom markets for a long time now. However, as the ending date of the old Smart Rewards program is inching closer, things are getting more hyped.

Customers with accumulated points are looking for ways to spend their points and earn their benefits from them and Verizon seems to be a helping hand in this matter.

However, we still have to see if the customers get a genuine chance and opportunity to spend their points and get genuine benefits or not.

Verizon Charging Extra for Anti-Spam Features That Other Carriers Offer For Free

Verizon Anti Spam

Verizon has come up with yet another feature that has landed them into yet another controversy. The headlines have it that the mobile prepaid phone service provider is going to charge its customers for anti-spam features.

The matter of controversy here is that the other giant mobile and affordable telephone service providers are providing the same services for free. So, what is Verizon up to? Is the anti-spam feature provided by the telecom giant really worth paying a price for?

Verizon’s Anti-Spam Feature

Quite recently, Verizon announced a new subscription service that will help customers cut down on the robocalls and other automated spam calls and messages. To get the service, customers have to get the Verizon Caller Name ID app.

The app developed by the giant prepaid phone service provider tells its customers whether an incoming call is fraudulent, automated, a robocall, or spam. This saves the customers from being plagued by answering unnecessary calls.

The surprising and confusing fact about this service by Verizon is that the telecom behemoth is charging $2.99 per month for it.

This is a bit confusing for customers wondering why they have to pay $3 every month for this feature while the other affordable telephone service providers are giving it away for free. Carriers like AT&T and T-Mobile are delivering anti-spam features for free which is why Verizon’s paid subscription could be criticized.

Verizon’s Caller ID App

Verizon customers can get the caller ID feature by Verizon on both Android phones and Apple iPhones. This feature lets the customer decide whether or not to pick up the call and customers can easily reject the spam or robocalls to save a great amount of their time and money.

The Verizon Caller Name ID app for iPhone is available on the App Store from where it can be easily installed and the service can be used. For Android users, the spam detection tool can be picked from the Verizon app folder inside the smartphone. The Android version of the app is available only for the 18 Android phones eligible under Verizon’s mobile and prepaid phone service.

Through the app, the customers can see the caller ID and details of the numbers that are not saved in their phones. These details include the name of the people and businesses, location, and their contact details.

The app also allows customers to report the unwanted numbers by identifying them.

Quite similar features are offered by the other mobile and affordable telephone service providers as well but they are available for free and might be a little different from Verizon’s app.

According to Verizon, “Available for $2.99 per month, Caller Name ID is a premium experience delivering the right information at the moment it’s needed, including a “risk meter” for Android customers showing the likelihood of fraud.” 

In a Nutshell

As the anti-spam feature by Verizon comes with a price, it is more likely that the customers will pass on using the app. Chances are that most of the customers switch to other mobile prepaid phone service providers to get that feature for free. No doubt that Verizon will keep a close watch on its customers to see if this is a feature that would chase away subscribers.

Verizon’s Perked up Prepaid Plan: More Data for Less Money

Verizon Wireless

Have you been a prepaid wireless customer, whining about how you keep getting less services on your prepaid plans as the prices keep going up? Well, if you’re a Verizon customer, you’re going to stop whining for a little while as the telecommunications carrier has spiced up its prepaid plan!

What’s New in Verizon’s Prepaid Plan?

The unlimited prepaid plan offered by Verizon during the month of April surely brought a lot of traffic to its prepaid phone service. The plan introduced free data, calling, and text messaging to Verizon customers for $80 a month.

However, with growing competition coming from different competing carriers, Verizon had to bring about some changes in its prepaid offerings to stay in line with the changing trends.

So, starting on June 6th, 2017, the mobile and landline telephone service provider has cut prices of its prepaid plan and is also offering more data.

Now, the data that the customers will get for $40 is increased to 3GB from 2GB, the one for $50 is increased to 7GB from 5GB, and the 10 GB plan stays as is in terms of data, however, the price has been reduced from $70 to $60 in the revised plan.

Along with all these benefits, there is also a downside of the new changes in the plan. This painful downside is the 480p limit on video streaming!

Yes, if you’re a Verizon customer and you go for this plan, you wouldn’t be able to stream videos in their HD state. The videos are limited to the quality of 480p by the prepaid phone service provider. And this goes with all tiers of the data that you pick in the plan.

Also, the speed of your data is going to be limited to 128kbps after you’ve used up your monthly data allowance. This applies to customers that haven’t chosen the unlimited plan for their prepaid phone service from Verizon.  But if you haven’t used up all your data by the end of the month, the leftover data will be carried over to your next monthly data plan.

The carrier mentions that the customers using this plan are going to be prioritized over others in case of network congestion.

The prepaid customers are also offered to use Verizon compatible phones. You can pick one from a great number of top choices like iPhone, Samsung Galaxy S8, etc.

Verizon has also offered a $100 credit to customers that sign up for the Big Red prepaid plans. The credit is given after the end of 2 month’s billing period.

What’s the catch?

We have seen how Verizon is facing a tough time from the other huge giant mobile and landline telephone service providers and so, it must come up with newer plans to keep its foot down in the market.

The new changes made in the prepaid plans by Verizon seem amusing as more data is offered at less prices. It has greater chances of bringing a lot of traffic to Verizon’s prepaid services. However, the 480p limit on videos might be an impediment in the plan’s success.

So, let’s wait and see how it works out for Verizon!

T-Mobile’s New Attack on Verizon: Will Things Actually Work?


The third largest mobile and non-residential home telephone service provider in the US, T-Mobile, is staying relevant in the news headlines through its new strategies and challenges for its competitors. And yet again, the company has proved its point that it’s not going to stop!

T-Mobile’s New Assault on Verizon

With a recent announcement, T-Mobile has put its new limited-time promotion to the forefront. This promotion targets the customers of Verizon Wireless.

According to T-Mobile, if Verizon customers switch to its affordable telephone service, the carrier will pay the complete balance owed for their mobile devices including iPhone and Google Pixel. The amount to be paid can even be as much as $1000.

“Switch and keep your eligible iPhone or Pixel. We’ll pay for it. That’s right, starting May 31st we’ll pay off what you owe on your phone via a prepaid card when you leave Verizon, join T-Mobile ONE™, and get PDP Plus” T-Mobile’s website says about the offer.

The offer is valid for iPhone 7, 7 Plus, 6s, 6s Plus, iPhone SE, Google Pixel, and Google Pixel XL.

The phones should be in a good working condition and must not be damaged. Also, Verizon customers must have their Verizon account details handy when they go to take advantage of the offer.

The offer can easily be redeemed through any nearby T-Mobile store.

The company will also provide early termination fee to the converting customers. However, the offer is valid only for Verizon customers that are have been using the network for more than 60 days. Along with the offer, the carrier needs the customers to commit to the $15 monthly plan for device protection, which can later be canceled.

With this, the entire offer creates a great margin for T-Mobile, making it sound quite profitable to the company.

The offer, by the growing mobile and non-residential home telephone service provider, is seen as one of the best promotional offers by a telecommunication carrier and it has created quite a buzz in the market.

The Catch

The promotional offer is a great win for both the customer and the company. For T-Mobile, it can turn out to be a goldmine as it is targeting the high-value customers that are already using the high-priced mobile phones – iPhone and Google Pixel.

This clearly shows that T-Mobile is expanding its customer base of affordable telephone service to the customers who can afford its expensive mobile plans.

These customers are said to be the ones with a high Average Revenue per User (ARPU).

In a Nutshell

T-Mobile has been creating waves for Verizon for a long time now. We have seen in previous scenarios that the growing mobile and non-residential home telephone service provider has brought Verizon a lot of loss.

With yet another breaking offer, T-Mobile probably has woken up Verizon officials who are bound to put their thinking caps on now and come with a better offer. If Verizon doesn’t snap into action soon, it might lose a number of its high-value customers.

However, we’re yet to see how the offer works for T-Mobile. So, let’s just wait and see!

Verizon Testing Drones To Provide Network during Natural Disasters

Verizon Drone Testing

Known for its mobile and cheap home phone service, Verizon has been striving hard to be the first telecommunications company providing 5G services to its customers. However, with the 5G network in mind, Verizon has still not wavered from its path to LTE innovations.

And a recent instance explains it all.

Verizon’s Next Step to LTE Innovation

A few days ago, Verizon launched its latest technology in the form of drones carrying the network equipment of LTE, for testing. With this, the prepaid phone service provider seeks to provide its 4G services even in cases of storms, natural disasters, or scenarios when there is a power failure in an area.

So, the coming times promise a good 4G network coverage through Verizon’s network even when the area is struck by storms or natural calamities, when there is often wireless network outages.

The drones by Verizon are out in the testing phase and Verizon is still examining the coverage area of the drones and some other technical aspects of the technology.

The High-Endurance Drone Technology

Verizon’s drones are designed in the form of small airplanes carrying small cell sites. The portable cell network site is not introduced for the first time by this huge prepaid phone service provider. The technology has been in existence in the form of wheel-based portable sites or small pop-ups for events where the network traffic tends to be excessive.

However, Verizon, the giant mobile and cheap home phone service provider is the first one to bring the portable cell network sites in-flight with such a reduced size.

The test flight of the drone was conducted at the Woodbine Municipal Airport, New Jersey and was carried out by American Aerospace Technologies, Inc. (AATI).

The drones have a 17-foot wingspan and can fly to a height of 22,000 feet. The time interval for one flight of a drone is 12-16 hours. The drones will not only provide good network coverage but they can also send live streaming images of the area to the emergency management staff.

Similar drone tests have also been conducted by the prepaid phone service provider in the previous year.

“This new test builds upon our leadership in conducting the first successful demonstration in the U.S. for providing aerial coverage from a long-endurance medium altitude aircraft with AATI in Cape May last October,” said Christopher Desmond from Verizon Network.

Final Thoughts

With a step forward toward the 4G LTE innovation, Verizon’s drone cell sites have come out as a great idea. If the technology comes into being, it will be a great help to people stuck in power grid failures, natural disasters, storms, or any other areas where there is no network coverage due to any reason.

So, people can have uninterrupted communication even during calamities.

Being the innovator of this great idea and technology, the mobile and cheap home phone service provider can surely bring laurels to its name. However, a lot depends on further testing of the drone technology.

If things work out well, Verizon can surely be considered a top innovator in telecommunications.

Verizon Blamed For Launching Spyware for Its Customers

Verizon Spyware

According to the Electronic Frontier Foundation (EFF), the AppFlash service offered by Verizon is considered to be ‘spyware’! The news held momentum just after the move that Congress made towards the prepaid phone service and mobile internet providers. Congress clarified the ways for these telecommunication companies to sell the web browsing history of their users.

In a blog post published on 30th March 2017, EFF represented Verizon’s intention on introducing the AppFlash application as a way to sell the private data of their customers. Let’s have a close look at the matter.

AppFlash and its Privacy Policy

Verizon is known as a telecommunication behemoth, providing affordable telephone service and mobile network services for years.

The company recently introduced AppFlash, a mobile platform that helps the users have easy access to search options and apps. The users can easily look for a movie, restaurant, app recommendations, and music on their mobile phones, using the AppFlash.

AppFlash uses the privacy policy of the prepaid phone service provider, and the app-specific privacy practices.

In the AppFlash Privacy Policy, Verizon stated, “We collect information about your device and your use of the AppFlash services. This information includes your mobile number, device identifiers, device type and operating system, and information about the AppFlash features and services you use and your interactions with them.  We also access information about the list of apps you have on your device.”

“Information we collect is used to deliver, maintain and support AppFlash services; enhance application features; customize and personalize your experiences including the advertisements you see; and provide social network interactions. Location information enhances your AppFlash experience, by, for example, providing nearby restaurant and movie options. Contact information stored on your device is used to facilitate calls you initiate from within the AppFlash experience”, the mobile prepaid phone service provider mentioned, talking about the usage of the information collected through the app.

What EFF Has To Say

According to EFF, the spyware (term used for the AppFlash) is used by Verizon, the internet and cheap phone service provider, to sell more adds to the customers through their internet service. And this is done by utilizing the information related to the apps you’ve downloaded, the bank you’re using, etc.

EFF had clearly defined the use of AppFlash by Verizon as the internet service provider’s great willingness to jeopardize the privacy and security of its customers “by installing spyware on end devices”.

According to EFF, within 48 hours of Congress’s move on the monetization of private data of the internet users, the telecommunication companies have started with the installation of spyware on their customer’s devices. Verizon’s announcement of the AppFlash launcher brought it into clear light that the mobile and affordable telephone service provider, is up to selling the private information of its customers too.

The Current Situation

The blog post published by EFF was taken down with an update. The organization retracted the blog post after receiving information from Verizon on their privacy policy with AppFlash. The organization will be investigating further to have a closer look into the matter.

Thus, with a clear statement from Verizon, things have been put on a hold by EFF for a while now, giving the renowned prepaid phone service a chance to save its reputation.

Verizon Acquires Portland’s Skyward to Expand Its Horizons in Telecommunications

Verizon Skyward Acquisition

With its plan to acquire Yahoo, Verizon has been in the headlines for quite a while now.

The telecommunication giant has turned out to be well-read about the technological changes being introduced in the telecommunications industry. Therefore, the spectrum of Verizon Communications Inc. is bound to be broadened beyond wireless and home telephone service.

This has been proven with another acquisition by Verizon, of a Portland-based drone company – Skyward.

This is one of the many steps that Verizon is taking towards transforming the landscape of telecommunications.

With the acquisition of Skyward, Verizon has quantified that it is looking forward to expanding its horizons in telecommunications. This would be done by including Skyward’s drone and IoT expertise with Verizon’s wireless, home phone, and prepaid phone service.

Though the company has been involved in the provision of such services before, this acquisition can be a complete game changer!

A Little About Skyward

Skyward, based in Portland, Oregon, is a leading private drone companies. The company was founded in 2012 and is known to provide commercial drone management software solutions to construction and film production businesses.

With their software programs, Skyward helps businesses in operations and project management. With these programs, companies can connect all project-related people and equipment together, to enable a smooth workflow.

“Drones are becoming an essential tool for improving business processes for large companies, but scalability has been a challenge”, said MR. Jonathan Evans, the founder and CEO of Skyward.

For a fact, a lot of businesses have been adopting revolutionary drone management solutions for carrying out a smoother work pattern. And for telecommunication services who already have a huge business-class customer base, it would be a gold mine to include these services within its spectrum.

“Skyward’s drone operations management platform combined with Verizon’s network, reliability, scalability and expertise in delivering enterprise solutions will allow organizations to efficiently and safely scale drones across multiple divisions and hundreds of use cases”, Jonathan said, referring to the acquisition.

Verizon’s Vision

The vision of Verizon behind this acquisition is to expand its services beyond its home phone, wireless, and prepaid phone service. The telecommunication behemoth is looking forward to spreading its wings in telecommunications sector, with drone management and IoT.

“Last quarter we announced our strategy to drive innovation and widespread adoption for in-flight wireless connectivity through our Airborne LTE Operations (ALO) initiative, a new service to simplify certification and connectivity of wireless drones”, stated Mike Lanman, the senior vice president of Enterprise Products and IoT at Verizon, in a press release.

“This acquisition is a natural progression of our core focus on operating in innovative, high-growth markets, leveraging our network, scalability, fleet management, device management, data analytics and security enablement capabilities and services to simplify the drone industry and help support the adoption of IoT”, he added.

Therefore, with Skywards drone management services, Verizon is going to provide top-notch drone management solutions that can handle various activities in various business industries. Thus, broadening its area of service in telecommunications.

Not only this, Verizon has been consistently making headlines with its continuous efforts towards expansion and future-proofing.

By providing various new offers for its prepaid phone service and home telephone service, Verizon is also giving a tough time to its telecommunication competitors.

A recent example is the unlimited data plan that Verizon introduced as an answer to it’s competitors.

The Bottom Line

With this acquisition, Verizon can have a better space in the IoT sector. Skyward’s services in the domain of drone management has been marvelous. Therefore, the company’s products are best suited to Verizon’s huge name in telecommunications industry.

With this smart blend of high-quality products, cutting-edge technology, and competent personnel, Verizon is going to strike it rich in the domain of drone management and IoT sector, while still being one of the best prepaid phone service providers in the United States.

Verizon Wireless Resumes FiOS Expansion After 2010 in Boston City

Verizon Wireless

Verizon Wireless has always been dedicated to seeking meaningful growth in the wireless sector. The competition has always been tough for the company. And many thanks to industrial competitors like AT&T, Sprint and T-Mobile, because the company has started offering FiOS to its local phone service users in Boston, Massachusetts.

The company aims to provide this services to over 25,000 families and businesses in the city by the end of 2016.

How This Happened

The company had largely stopped expanding FiOS fiber for home phone service subscribers in the year 2010 and immediately shifted its focus on completing existing builds.

Verizon Wireless Announced:

Now the company changed its decision during the month of April 2016.  The company clearly announced that they are focusing on fiber buildout throughout Boston on a large scale with the objective of replacing the copper lines used for delivering Internet, TV and Local phone services to customers.

According to the Sources….

“We are also in talks with other cities regarding the possibility of fiber rollouts. Moreover, the company is all set to schedule the Installation of FiOS on an immediate basis”, says Verizon Wireless.

The Possibility of Installation at This Point of Time:

According to Verizon, the service can currently be installed in the three areas mentioned below:

  • Dorchester
  • Roslindale
  • West Roxbury

The service will reach Dudley’s Square Innovation District of Roxbury by the end of December 2016. The service will be expanded on a street by street basis in Dorchester, Roslindale, Roxbury and West Roxbury in the year 2017, says Verizon.

The Biggest Question:

In accordance with the joint announcement by Verizon and Boston city Officials, the estimated cost of this project is somewhere around $300 million. It will take almost six years for the replacement of Verizon Wireless’s infrastructure based on copper with state-of-the-art fiber optic network platform throughout the city.

How many of the local phone service subscribers in Boston will get a chance to buy FiOS service? This is a big and a very important question. The company has a license from the city. This license allows Verizon to avoid installation of service in Boston if it is “commercially Impracticable”.

It is possibly an Exception:

This is not applicable to public housing for low income residents. Most importantly, Verizon Wireless has not said anything about expanding after the company finishes wiring up the currently planned neighbourhoods. Now it will be very interesting to see the number of Boston houses getting fiber. The Boston city officials have asked Verizon Wireless to provide them with an estimate in this regard.

Final Words:

This decision of Verizon Wireless has sparked anger among government officials of various other cities. They have criticised Verizon for not servicing all home phone Service users. Customers in low income areas have particularly not been served by the company so far. A city-wide build-out in New York City is the best example of that. The build-out in New York City did not reach all of the home phone service subscribers.

Verizon Introduces Two New Prepaid Plans with a Lot of Data for Its Customers

verizone wireless prepaid phone service


It is a Very Good News for Verizon Wireless Customers:

Instalment plans and bolstered prepaid phone services are turning out to be two major trends in the United States. Typically, the United States has always been the contract centred in terms of phone plans or services. However, the winds of change have started to blow. GSM network carriers could be credited for such a change.

Verizon Wireless is Following the Footprint of AT&T:

AT&T has been trying hard to promote its prepaid plans for the period of more than two long years. This seriously turned out to be fantastic news for someone who is always on the go or spends a few months in the United States and a few in another country.

Seeing AT&T’s considerable success, Verizon Wireless has decided to do something very similar for its customers.

Verizon Wireless Adds Two New Prepaid Plans:

Currently, the company is offering 3GB of data at the cost of $45 and 6 GB data at the cost of $60. Unlimited talk and text are its vital features. The company has decided to launch two new prepaid plans for its customers beginning the 13th of November.

What is the Deal?

The announcement of the two plans seems to be a strategic move by the company for seeking some growth in the wireless sector. According to the plans, all of the Verizon Wireless customers opting for $50 plan will get 5 GB of data. As for customers opting for $70 plan, they are likely to get almost 10GB data.

For Your Information:

It is important to note that, on these plans, your unused data does get roll over. Any customer who opts for the $70 prepaid phone service will get unlimited calling to Mexico and Canada.

Know Verizon Wireless’s Purpose:

In addition to the growth in the wireless sector, Verizon Wireless is adding these two new plans to its prepaid arsenal with the purpose mentioned below:

  1. Verizon Wireless intends to remind you that these prepaid plans are fully compatible with the latest smartphones like the Google Pixel as well as Lenovo Moto Z. Both of these smartphones are offered by the carrier.
  2. Prepaid phone service might just be the best way to go for anyone who travels a lot and also wants to save money.

Summary of the Story:

This is certainly great news for Verizon Wireless customers. They can save some money very easily. This could also be their way to get rid of those terribly high bills. Taking Verizon Wireless’s growth in the wireless sector into consideration, it is clearly a strategic move to seek new growth by the company. As AT&T, another major carrier in US, has announced the availability of such prepaid phone services just a few days ago, Verizon Wireless has got some serious competition to deal with. Therefore, it is not going to be easy for the company to seek new growth in the wireless sector. The competition is getting fierce. It will be very interesting to see whether Verizon Wireless can get some profit and new customers with this new offering or not.

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Verizon Wireless Lands in Legal Tussle with Consumers over Connectivity Issues in South Jersey

Verizon Wireless

The wind does not seem to be blowing in favor of Verizon Wireless. The company is already facing strong competition from its rivals in the field of wireless residential phone service, and it’s not turning out to be easy for the company to seek enough room for new growth in said stream.  Now the company seems to be in legal trouble with landline phone service users in South Jersey because of connectivity problems with the company’s cooper-line service.

Consumer Advocates Have Called on BPU:

Because of the reasons mentioned above, many consumers may convince the state to investigate the company’s residential phone service provided to the users in South Jersey. Considering the appearance of over 200 people in the court for a hearing conducted last month on the issue, consumer advocates are once again forced to call on state regulators with the objective of conducting in-depth investigation into the company’s landline phone service provided to consumers of more than a dozen municipalities falling in the region.

Similar kinds of letters had been written to the BPU (The Board of Public Utilities) in this regard. Therefore, SDRC (The State Division of Rate Counsel) and AARP renewed calls to help the agency investigate the way the telecommunication giant takes care of its residential phone service infrastructure in South Jersey.

Stefanie Brand, State Division Rate Counsel, declared the issues as persuasive and can’t be resolved through piecemeal attempts for the purpose of repairing individual copper service lines a case-by-case basis in her letter written to the BPU on 7th September 2016.

Her arguments were supported by AARP officials. They have repeated their call for a full-blown investigation into the quality of service provided in the region, first made in the year 2013.

The Dispute Has Been Going on for Several Years:

All of the landline phone service users hailing from 16 communities and Cumberland County have been experiencing this problem for a number of years. On problem suggests that services on the line contain static and are of very poor quality, especially during bad weather. Most importantly, students are not able to study or complete their homework because of the lack of superfast internet at home.

This does not seem to be the end of the problem. This issue of poor quality residential phone service has also drawn critical attention from state lawmakers.

This Is What the Company Has to Say in Reply:

The company does not provide its superfast connectivity services in the communities. However, the company claims to have invested over $100 billion in order to ameliorate its dial-up connectivity and residential home telephone services for the last two years. Most importantly, the company professionals have been working hard in order to solve specific issues identified by the customers at the hearing conducted during the month of August 2016 in tiny Estelle Manor. The company also claimed that they are working on developing additional initiatives for dealing successfully with the concerns of its valuable customers.

Now the company is hoping that there will not be any requirement of legal proceedings in this case. Since most of the issues are being taken care of by the company, the actions taken in this regard will confirm it.


As for users, they don’t seem satisfied with the company’s residential phone services and its promises. They have approached professional legal consumer advocates who requested BPU to look into the matter. In addition to that, this problem has also been raised to SDRC and AARP officials. They have echoed the voice of users facing connectivity problems. On the other hand, the company does not seem to be getting on the back-foot at all. Instead, the company has clarified that they are looking into the problem deeply to improve the consumer experience with their services. In simple words, this legal battle between the users and the company seems to be getting bigger. As for the result, only time will tell.