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Provide Proof of Lifeline Eligibility

As part of the requirements for receiving Lifeline government assistance on your phone service, you will need to provide proof of eligibility. The type of proof depends on your qualification method. Acceptable forms of proof and methods for getting that proof to us are outlined below.

Acceptable Forms of Proof
If qualifying based on participation in a government assistance program, (like SNAP, Medicaid, etc.) we will need proof that you are in that program. Choose a form of proof from the "Proof of Participation" column below.
If qualifying based on household income level, we must receive proof of income. Choose a form of proof from the "Proof of Income" column below.
Proof of Participation Proof of Income
  • EBT account status screen capture (see instructions below)
  • Program participation card / document.(e.g. Supplemental Nutrition Assistance Program (SNAP) Medicaid participation card (or copy therof))
  • The current or prior year's statement of benefits from a qualifying state, federal, or Tribal program
  • Notice letter of participation in a qualifying state, federal, or Tribal program
  • Other Official Document evidencing participation in a qualifying program
  • Prior Years state, federal, or Tribal tax return
  • Current income statement from an employer or paycheck stub
  • Social security statement of benefits
  • Veteran's Administration statement of benefits
  • Retirement / Pension statement of benefits
  • Unemployment / Workmen's comp statement of benefits
  • Federal or Tribal notice letter of participation in General Assistance
  • Divorce Decree, child support award, or other official document containing income information for at least 3 months' time.
You may scan, make a copy, or take a picture of any of the above acceptable forms of proof, then send it to us.
Methods to Deliver Proof
If faxing, emailing, or texting the document to us, please be sure to include your name and new account number at the top of the fax document, or in the body of the email or text.
  • Text picture of proof doc to: ecmorders@gmail.com (You will enter this email address in the "To" box where you would normally put the telephone number)
  • Fax document to: 1-866-700-4736
  • Email a pdf, picture of document, or scanned document to: ecmorders@gmail.com
  • Upload a pdf, picture of document, or scanned document from your computer. (go to Proof Upload Page)

EBT On-Line Account Screen Capture for proof of eligibility.

Do you have an EBT card? You can log into your EBT account on-line and capture a picture of your account status screen. Send us that screen shot for proof of eligibility! Just click your state below to go to the EBT account login. If you have EBT but don't have an website login, you can create one at the site.

How to do a screen-capture on a PC
To capture the picture of the screen on your PC, go to the account status screen in your EBT account that shows your name, account number, and account status. Then, hold down the ALT key and press the "Print Screen" key. This will capture the picture of the screen to your clipboard. Now, just paste that in an email to us by right-clicking in the body of the email and clicking "paste". Or, paste it into a Word document and send that to us.

Screen-capture on a MAC
To capture the picture of the screen on your MAC, first, using your browser, go to the account status screen in your EBT account that shows your name, account number, and account status. Then, use Command-Shift-3 to save the image as a file on your desktop.

Screen-capture on an Android Tablet
To capture the picture of the screen on your Tablet running Android 4 or higher, first, using your browser, go to the account status screen in your EBT account that shows your name, account number, and account status. Then, simultaneously hold down the Power and Volume-Down buttons for a few seconds. The device will vibrate then capture your screen, saving the picture to your gallery. You can use the notification bar to view it or go to your gallery. This process can be a little tricky. Pressing the power button too soon can turn off the display. If you have a version prior to version 4, check the internet for other methods of screen capture. Many device manufacturers build in a method that is specific to their device. For instance, the Samsung Galaxy Tab 10.1 has a screenshot touch button in the taskbar at the bottom left.

Screen-capture on an iPad
To capture the picture of the screen on your iPad, first, using your browser, go to the account status screen in your EBT account that shows your name, account number, and account status. Now, hold down the Sleep/Wake button and, while holding it down, press and release the Home button. You'll hear a shutter click and see a white flash. Look in your camera roll to see the picture. Be carefull not to hold the buttons down for too long as this will shut off your device.

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