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Provide Proof of Lifeline Eligibility

As part of the requirements for receiving Lifeline government assistance on your phone service, you will need to provide proof of eligibility. The type of proof depends on your qualification method. Acceptable forms of proof and methods for getting that proof to us are outlined below.

Acceptable Forms of Proof
If qualifying based on participation in a government assistance program, (like SNAP, Medicaid, etc.) we will need proof that you are in that program. Choose a form of proof from the "Proof of Participation" column below.
If qualifying based on household income level, we must receive proof of income. Choose a form of proof from the "Proof of Income" column below.
Proof of Participation Proof of Income
  • Program participation card / document.(e.g. Supplemental Nutrition Assistance Program (SNAP) Medicaid participation card (or copy therof))
  • The current or prior year's statement of benefits from a qualifying state, federal, or Tribal program
  • Notice letter of participation in a qualifying state, federal, or Tribal program
  • Other Official Document evidencing participation in a qualifying program
  • Prior Years state, federal, or Tribal tax return
  • Current income statement from an employer or paycheck stub
  • Social security statement of benefits
  • Veteran's Administration statement of benefits
  • Retirement / Pension statement of benefits
  • Unemployment / Workmen's comp statement of benefits
  • Federal or Tribal notice letter of participation in General Assistance
  • Divorce Decree, child support award, or other official document containing income information for at least 3 months' time.
You may scan, make a copy, or take a picture of any of the above acceptable forms of proof, then send it to us.
Methods to Deliver Proof
If faxing, emailing, or texting the document to us, please be sure to include your name and new account number at the top of the fax document, or in the body of the email or text.
  • Text picture of proof doc to: ecmorders@gmail.com (You will enter this email address in the "To" box where you would normally put the telephone number)
  • Fax document to: 1-866-700-4736
  • Email a pdf, picture of document, or scanned document to: ecmorders@gmail.com
  • Upload a pdf, picture of document, or scanned document from your computer. (go to Proof Upload Page)