You are required to fill out and sign a Lifeline certification form. It will be provided as part of the
on-line ordering process when you click "Order On-Line" If you order over the phone, you will need to return here after
you order and click the "Lifeline Forms" tab at the top of this website to submit a form.
Proof of Eligibility
You can qualify for Lifeline service if you are enrolled in a government assistance program (like
medicaid, food stamps, etc. see qualifications here),
or based on your household income. You must provide proof that you are in that qualifying program
or proof of your income (see acceptable forms of proof).
Your proof can be a screen capture of your on-line EBT account
(find our how at the bottom of this page), a copy or picture of
an acceptable document / card (SNAP card, Medicaid Card, etc) or a pdf file, etc. You only need to provide one form
of proof. You will not be prompted to provide the proof document during the on-line ordering process. However,
you'll need to provide the proof before we activate your service.
See the table below for methods you can use to get the proof to us.
Connection Fee Payment
There is a $29.99 connection fee for this service - EXCEPT for a SPECIAL PROMOTION in Alabama,
Arizona, Florida, Georgia, Indiana, Louisiana, and North Carolina where you can connect for $17.99! -
(AT&T Service area) and it must be paid before your service is activated. You will be prompted at the end of the on-line
ordering process for payment using a credit/debit card. If you don't have a credit or debit card, there are other methods of
payment available. You can send a money order or use a moneygram. However, if you choose to make your payment with one of
these methods rather than a credit or debit card, you'll need to our sales hotline at 1-866-202-2767 to place your order
rather than use the online process.
Methods to deliver Proof of Eligibility documentation:
If faxing, emailing, or texting the document to us, please be sure to include your name and new
account number at the top of the fax document, or in the body of the email or text.
Fax document to:1-866-700-4736
Email a pdf, picture of document, or scanned document to:
Text picture of proof doc to: firstname.lastname@example.org(You will enter this email address in the "To" box where you would normally put
the telephone number)
Upload a pdf, picture of document, or scanned document from your computer.
Providing landline service in Alabama, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri,
North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Wisconsin