Long Distance Terms of Service
These terms of service constitute the agreement between the Expert Phone ("Company") and the
customer identified in the account information ("Customer") in connection with the customer's
purchase of service from a provider that the Company represents. These Terms of Service do not apply
where the long distance service is not provided by the Company, but rather the provider.
Method of Delivery
The toll free access number needed to access your new long distance service
will be given to you by your sales agent at the time of purchase. You can also get the access number by
calling our
customer service line. Your account is verified by
Caller ID when placing calls. Calls must be made from the phone number registered with your account.
Customer Service
We offer customer service by
email and
by
telephone during our regular office hours.
Residential and Business Use
Our residential rates are intended for use by residential customers
only. We reserve the right to immediately terminate service without refund if we determine that our
residential service is being used for business purposes, including in-home business and internet access.
Normal residential use is considered to be less than 2000 minutes per month.
Type of Use and Restrictions
Our service is intended for person to person voice use. It is not
intended for use as a dial up computer connection. Nor is it to be used for calling chat lines or other
types of social network services, adult or otherwise. We reserve the right to terminate use immediately
without refund if we determine that our service is being used in this manner.
Length of Service
Our service is provided month to month. You may terminate at any time without
penalty. Your service expires on your home phone service due date. Your service is refreshed upon payment
or the day after your due date whichever comes later.
Automatic Renewal
Your service will automatically renew each month
when you make your monthly payment. You may cancel your service before your renewal
date by calling our customer service
number. Your minutes are refreshed on the day after your phone
service due date provided that your monthly payment has been
made. If payment has not been made, your service will become
inactive on the day following your due date and remain inactive
until payment has been made.
Taxes, Fees, and Other Charges
Federal, State, and Local governments may assess
taxes, surcharges, or fees on your use of our service. These
fees may be a flat fee or a percentage of your monthly charges.
Prices quoted on our website do not include taxes or fees that
may be imposed by law. Your total price will be subject to
applicable taxes and fees. You are responsible for all
applicable taxes, fees, and charges for your use of our service.
Customer's Acceptance of These Terms of Service
The customer signifies it's irrevocable
acceptance of these Terms of Service upon placing an order for
service. Placing an order for service is defined as submitting
information to us with the intention of being able to use our
service.