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These terms of service constitute the agreement between American
Dial Tone
("Company") and the customer identified in the account
information ("Customer") in connection with the customer's
purchase of service from the Company.
Money Back Guarantee
We offer a money back guarantee if you
terminate your service within the first 7 days without using
it. 7 days is measured from the date you paid to start service.
Contact our customer service department during normal business
hours.
Method of Delivery
The toll free access number needed to
access your new long distance service will be given to you by
your sales agent at the time of purchase. You can also get
the access number by calling our customer service
line. Your
account is verified by Caller ID when placing calls. Calls must
be made from the phone number registered with your account.
Customer Service
We offer customer service by
email and
by telephone during our regular office hours.
Residential and Business Use
Our residential rates are intended for use by residential
customers only. We reserve the right to immediately terminate
service without refund if we determine that our residential
service is being used for business purposes, including in-home
business and internet access. Normal residential use is
considered to be less than 2000 minutes per month.
Type of Use and Restrictions
Our service is intended for person to person voice use. It is
not intended for use as a dial up computer connection. Nor is it
to be used for calling chat lines or other types of social
network services, adult or otherwise. We reserve the right to
terminate use immediately without refund if we determine that
our service is being used in this manner.
Length of Service
Our service is provided month to
month. You may terminate at any time without penalty. Your
service expires on your home phone service due date. Your
service is refreshed upon payment or the day after your due date
whichever comes later.
Automatic Renewal
Your service will automatically renew each month
when you make your monthly payment. You may cancel your service before your renewal
date by calling our customer service
number. Your minutes are refreshed on the day after your phone
service due date provided that your monthly payment has been
made. If payment has not been made, your service will become
inactive on the day following your due date and remain inactive
until payment has been made.
Taxes, Fees, and Other Charges
Federal, State, and Local governments may assess
taxes, surcharges, or fees on your use of our service. These
fees may be a flat fee or a percentage of your monthly charges.
Prices quoted on our website do not include taxes or fees that
may be imposed by law. Your total price will be subject to
applicable taxes and fees. You are responsible for all
applicable taxes, fees, and charges for your use of our service.
Customer's Acceptance of These Terms of
Service
The customer signifies it's irrevocable
acceptance of these Terms of Service upon placing an order for
service. Placing an order for service is defined as submitting
information to us with the intention of being able to use our
service. |
