Are you having problems with your landline? If yes, Cumberland County officials want to know what the problem is.

The county has recently set up a form on their website for Verizon home phone subscribers allowing customers to submit any issues related to service or any other problem they may be experiencing. The county comprised of 16 communities in South Jersey announced that the reports compiled will help its consistent effort to ensure the telecom company Verizon New Jersey doesn’t abandon copper services in South Jersey.

Last month the New Jersey Board of Public Utilities filed a joint petition last month demanding that Verizon standardizes its network and maintains the copper infrastructure in its communities. The displayed form requires customer’s personal information and asks a few questions regarding the home phone service issues along with the date on which they encountered the problem. Other questions include, “what did Verizon do to resolve the problem?” and “Did Verizon contact you or come to your home to remedy your service issue? If so, what specifically did they do or say. Please be as detailed as possible providing this information.”

Once the user has finished the form he can submit it. The group of 16 municipalities, from Atlantic, Salem, Gloucester and Cumberland counties, have been engaged in a fractious battle against the major telecom company -Veri        zon. This battle has been fought for the past 2 years over basic home phone services in South Jersey. Plus, the group of municipalities hopes that BPU ultimately holds a public hearing where both sides will be given equal opportunity to present themselves in the case.